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Welcome to Excess Baggage

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How does Reserve & Collect work?

Excess Baggage company is proud to offer a complimentary Reserve & Collect service in our Heathrow Airport stores.

Through excess-baggage.heathrow.com you can
  • A Pay online and collect your purchase in store or
  • B Reserve online and pay in store

We have Left Luggage locations in each terminal, so don't worry you'll be able to collect form whichever terminal you are flying into / out of.

Home Delivery is available within the UK
  • STEP 1.
  • Add to Basket & Head to Checkout
  • Add your chosen item to the Basket and click the
    green basket at the top of your screen.
  • When you checkout select 'Reserve & Collect'
With Reserve & Collect you can pay Online OR Instore
  • Step 2.
  • Choose your collection store
  • You’ll be required to fill in your
    ‘Billing Details' as normal.
  • And Select which Instore location at Heathrow
    Airport you wish to collect from
  • Select your payment method - Pay Now (online) or
    Pay In Store
  • You will receive a confirmation email for your order / reservation
  • Step 3.
  • Receive ‘Ready to collect’ email
  • When your item is ready to collect you will receive a ‘Ready to Collect’
    email which will contain details of how to find the Left Luggage location
    you are collecting from
Reserve & Collect locations are located in Left Luggage facilities in Heathrow Terminals 1,2,3,4 & 5
  • Step 4.
  • Collect your Order!
  • Simply bring the card you paid with
    (or a valid photo ID) and a copy of your confirmation
    email either printed or on your phone.